General Services



THIS GENERAL SERVICE AGREEMENT (the “Agreement”) dated this [29 Feb 2020]
BETWEEN

[COMPANY RECEIVER'S NAME] of [COMPANY RECEIVER'S ADDRESS]

(the “Customer”)

- And -

[SST Infotech India Pvt Ltd] of [G 232, 2 nd Floor, Sector 63, Noida]

(the “Service Provider”).

Background

1. The Customer is of the opinion that the Service Provider has the necessary qualifications, experience and abilities to provide services to the Customer.

2. The Service Provider is agreeable to providing such services to the Customer on the terms and conditions set out in this Agreement.

IN CONSIDERATION OF the matters described above and of the mutual benefits and obligations set forth in this Agreement, the receipt and sufficiency of which consideration is hereby acknowledged, the Customer and the Service Provider (individually the “Party” and collectively the “Parties” to this Agreement) agree as follows:

Service Provided

The Customer hereby agrees to engage the Service Provider to provide the Customer with services (the “Services”) consisting of:

Providing the AWS Managed services by demand: Agreed Scope of Work Annexure attach.
AWS Invoicing to Golf lan : Customer Purchase order attach along with AWS Account No.

The Services will also include any other tasks which the Parties may agree on. The Service Provider hereby agrees to provide such Services to the Customer.

Term of Agreement

The term of this Agreement (the “Term”) will begin on the date of this Agreement and will remain in full force and effect indefinitely until terminated as provided in this Agreement.

In the event that either Party wishes to terminate this Agreement, that Party will be required to provide 30 days notice to the other Party and they will clear all the dues till the last service agreement day.

Except as otherwise provided in this Agreement, the obligations of the Service Provider will end upon the termination of this Agreement.

performance

The Parties agree to do everything necessary to ensure that the terms of this Agreement take effect.

Currency

Except as otherwise provided in this Agreement, all monetary amounts referred to in this Agreement are in INR (Indian Currency).

Compensation

For the services rendered by the Service Provider as required by this Agreement, the Customer will provide compensation (the “Compensation”) to the Service Provider as follows:

The Customer will pay the Service Provider per project agreed. Each project has its own costs and the Service Provider agrees to inform the Customer what are the costs involved when setting the quotation and the Customer agrees to pay the total amount as per agreed payment terms.

The Compensation excludes all applicable tax, and duties as required by law.

Credit Terms

Managed Services : Customer will pay the managed services amount within 15 days from the service start date.

AWS Billing : Customer will pay the AWS billed amount within 30 days from the service start date.

Failing to delay in payment will result to 18% monthly Interest charge which will reflect in next month Invoice.

Provision of Extras

The Customer will provide SPOC ( Single Point of Contact) resources, assistance or extras for use by the Service Provider in providing the Services, Information & Communication.

Reimbursement of Expenses
The Service Provider will not be reimbursed for expenses incurred by the Service Provider in connection with providing the Services of this Agreement.

Confidentiality

Confidential information (the “Confidential Information”) refers to any data or information relating to the business of the Customer which would reasonably be considered to be proprietary to the Customer including, but not limited to, accounting records, business processes, and client records and that is not generally known in the industry of the Customer and where the release of that Confidential Information could reasonably be expected to cause harm to the Customer.

The Service Provider agrees that they will not disclose, divulge, reveal, report or use, for any purpose, any Confidential Information which the Service Provider has obtained, except as authorized by the Customer. This obligation will survive indefinitely upon termination of this Agreement.

All written and oral information and material disclosed or provided by the Customer to the Service Provider under this Agreement is Confidential Information regardless of whether it was provided before or after the date of this Agreement or how it was provided to the Service Provider.


Return of property

Upon the expiry or termination of this Agreement, the Service Provider will return to the Customer any property, documentation, records, or Confidential Information which is the property of the Customer.


Capacity/Independent Contractor

In providing the Services under this Agreement it is expressly agreed that the Service Provider is acting as an independent contractor and not as an employee. The Service Provider and the Customer acknowledge that this Agreement does not create a partnership or joint venture between them, and is exclusively a contract for service.

Notice

All notices, requests, demands or other communications required or permitted by the terms of this Agreement will be given in writing and delivered to the Parties of this Agreement as follows:

a. [Ravi Sharma] [G 232, 2 nd floor, Sector 63, Noida] Email: [ravi@sstinfotech.com]
b. [Ankur Chhabra] [G 232, 2 nd floor, Sector 63, Noida] Email: [ankur@sstinfotech.com]

or to such other address as any Party may from time to time notify to eachother.

Dispute Resolution

In the event a dispute arises out of or in connection with this Agreement, the Parties will attempt to resolve the dispute through friendly consultation.

If the dispute is not resolved within a reasonable period then any or all outstanding issues may be submitted to mediation in accordance with any statutory rules of mediation. If mediation is unavailable or is not successful in resolving the entire dispute, any outstanding issues will be submitted to final and binding arbitration in accordance with the laws of the Govt of India. The arbitrator's award will be final, and judgment may be entered upon it by any court having jurisdiction within the Govt of India.

Modification of Agreement

Any amendment or modification of this Agreement or additional obligation assumed by either Party in connection with this Agreement will only be binding if evidenced in writing signed by each Party or an authorized representative of each Party.

Time of the Essence

Time is of the essence in this Agreement. No extension or variation of this Agreement will operate as a waiver of this provision.

Assignment

The Service Provider will not voluntarily or by operation of law assign or otherwise transfer its obligations under this Agreement without the prior written consent of the Customer.

Entire Agreement

It is agreed that there is no representation, warranty, collateral agreement or condition affecting this Agreement except as expressly provided in this Agreement.

Enurement

This Agreement will enure to the benefit of and be binding on the Parties and their respective heirs,executors, administrators, successors and permitted assigns.

Titles/Heading

Headings are inserted for the convenience of the Parties only and are not to be considered when interpreting this Agreement.

Gender

Words in the singular mean and include the plural and vice versa. Words in the masculine mean and include the feminine and vice versa.

Governing Law

It is the intention of the Parties to this Agreement that this Agreement and the performance under this Agreement, and all suits and special proceedings under this Agreement, be construed in accordance with and governed, to the exclusion of the law of any other forum, by the laws of the Govt of India, without regard to the jurisdiction in which any action or special proceeding may be instituted.

Serverability

In the event that any of the provisions of this Agreement are held to be invalid or unenforceable in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with the invalid or unenforceable parts severed from the remainder of this Agreement.

Waiver

The waiver by either Party of a breach, default, delay or omission of any of the provisions of this Agreement by the other Party will not be construed as a waiver of any subsequent breach of the same or other provisions.

IN WITNESS WHEREOF the Parties have duly affixed their signatures under hand and seal on this [DATE].


Signed Saled, and Delivered

in the presence of:

[COMPANY RECEIVER'S NAME] (Customer)


Per:_________________________ (SEAL)

Witness Name: ______________________

Witness: ______________________ (Sign)

Signed Saled, and Delivered

in the presence of:

[COMPANY RECEIVER'S NAME] (Service Provider)


Per:_________________________ (SEAL)

Witness Name: ______________________

Witness: ______________________ (Sign)



Carrier Neutral
  • State-of-the-art Datacenter facilities uses multiple Internet service providers with DDOS Protected Connectivity Ensuring full network redundancy resulting in high network availability

Dedicated Customer Management
  • Dedicated Sales Account Manager (AM) and Technical Account Manager (TAM)

  • Support escalation plan in case of emergency

Tier III Data center Facility
  • Datacenter Facility is certified with Tier – III standard & Disaster recovery services,

  • We guarantee 99.99% Network, service uptime SLA.

International Clientele
  • Dedicated Sales Account Manager (AM) and Technical Account Manager (TAM)

  • Support escalation plan in case of emergency

Competitive Pricing
  • Flexible, lower and competitive commercials as compared to industry competition with no compromise of service quality.

  • We provide choices in payment through independent customer portal

Built on Industry Standard
  • Business continuity and high availability through redundant, Scalable & Impeccable infrastructure Built on industry standard hardware, software and security to provide best of the performance for customer business application

24x7 Support
  • 24X7 Round-the-clock enterprise technical support to serve our clients

  • Personalised customer contact (TAM) in case of emergency so that customer internal technical staff can focus on core business function

N+1 Cloud infrastructure
  • Our N+1 Cloud infrastructure have surplus/backup for power supply, network, load balancers and multiple HVAC systems, essential for business continuity.

  • We also maintain the N+1 model to provide 24X7 technical support to our customer